Negative workplace gossip and employees’ innovative behaviors: The role of psychological resilience

Authors

  • Yuping Dai

    School of Economics and Management, Hebei North University, and Faculty of Business, City University of Macau

  • Jie Hou

    School of Languages and Communication, Beijing Jiaotong University, and School of Foreign Languages, Huaibei Normal University

DOI:
https://doi.org/10.2224/sbp.13387
Keywords:
negative workplace gossip, emotional exhaustion, psychological resilience, employees’ innovative behaviors
Abstract

Applying affective events theory, this article examined the mechanism of negative workplace gossip on employees’ innovative behaviors, and explored the mediating role of emotional exhaustion and the moderating role of psychological resilience. We collected questionnaires from 313 frontline workers in the airport services industry and analyzed the data using Amos and the SPSS PROCESS macro. The findings indicated that negative workplace gossip had a significant negative influence on employees’ innovative behaviors, and emotional exhaustion partially mediated this relationship. Additionally, contrary to our initial hypothesis, psychological resilience not only failed to weaken the impact of workplace gossip on employees’ emotional exhaustion, but actually amplified this relationship. Theoretical contributions and managerial implications are discussed.

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Published
2024-08-07
Issue
Vol. 52 No. 8 (2024)
Section
Articles
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