What makes a restaurant customer become a green citizen?

• Bang-Lin Zhang

  Zhongkai University of Agriculture and Engineering

• Yi-Chun Yang

  Beijing Normal University-Hong Kong Baptist University United International College

• Ling Xiang

  Guangzhou Maritime University

This study explored the relationships between green brand uniqueness, green brand credibility, green brand innovativeness, green brand love, and green customer citizenship behavior in Taiwan’s restaurant context. We conducted a survey of 406 customers of the restaurant Wang Steak. Our results indicate that green brand uniqueness, green brand credibility, and green brand innovativeness all had positive relationships with green brand love. Green brand love was also positively related to green customer citizenship behavior. Our findings provide insight into the relationships between perceived brand uniqueness, brand credibility, brand innovativeness, and brand love with customers’ citizenship behaviors in the green restaurant context. Restaurant managers should promote the unique attributes of green activities, fulfill their green promises to customers, and develop brand innovativeness related to green issues, thereby strengthening customers’ green brand love and green citizenship behavior.

1. Bang-Lin Zhang, Zhongkai University of Agriculture and Engineering
   Administration Department
2. Yi-Chun Yang, Beijing Normal University-Hong Kong Baptist University United International College
   Division of Business and Management
3. Ling Xiang, Guangzhou Maritime University
   School of Shipping Economics and Trade

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