Emotional labor strategies mediate the relationship between psychological empowerment and burnout of frontline hotel employees

• Min Li

  East China Normal University

• Ziyu Zhao

  Swansea University

• Lijuan Cui

  East China Normal University

We examined the relationships among psychological empowerment, emotional labor strategies, and job burnout of frontline hotel employees with reference to conservation of resources theory and the job demands–resources model. A sample of 414 employees from a Chinese chain hotel was recruited to take part in this study. There was a significant negative correlation between psychological empowerment and job burnout for these frontline hotel employees. Furthermore, the emotional labor strategies of deep acting and automatic regulation played partial mediating roles in the relationship between psychological empowerment and job burnout, which has implications for the development of intervention mechanisms and work practices for addressing burnout.

1. Min Li, East China Normal University
   School of Psychology and Cognitive Science
2. Ziyu Zhao, Swansea University
   Department of Psychology
3. Lijuan Cui, East China Normal University
   School of Psychology and Cognitive Science

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