Consequences of family interference with work: The roles of emotional exhaustion, service sabotage, and negative affectivity

Authors
DOI:
https://doi.org/10.2224/sbp.2014.42.10.1613
Keywords:
family interference with work, work-family conflict, emotional exhaustion, service sabotage, negative affectivity, call center
Abstract

Drawing upon the conservation of resources theory and displaced aggression perspective, in this research our aim was to study the consequences of family interference with work (FIW) in a service setting. We examined the influence of FIW on service sabotage via the mechanism of emotional exhaustion, and the role of employees’ negative affectivity as a boundary condition. Based on 2 waves of data collected from 132 Chinese employees working in a call center, results showed a positive relationship between FIW and service sabotage, and emotional exhaustion acted as a mediator in this relationship. Theoretical and practical implications are discussed.

Author Biographies
  1. Wanwen Dai, Nanjing University
    School of Business
  2. Xiaoyan Chen, Nanjing University
    School of Business
  3. Jan Ketil Arnulf, BI Norwegian Business School
    Department for Leadership and Organizational Management
  4. Meijuan Dai, Nanjing University
    School of Business
References
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Published
2014-09-12
Issue
Vol. 42 No. 10 (2014)
Section
Articles
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