Emotional labor strategy and job satisfaction: A Chinese perspective

Authors
DOI:
https://doi.org/10.2224/sbp.2013.41.6.933
Keywords:
emotional labor strategy, surface acting, deep acting, job satisfaction, job characteristics
Abstract

We examined the relationship between emotional labor strategy (ELS) and job satisfaction (JS), and the moderating effects of job characteristics on this relationship, based on data collected from 291 supermarket employees. Results showed that the 2 types of ELS, surface acting and deep acting, were negatively and positively related to JS, respectively. In general, job characteristics were found to moderate the relationship between ELS and JS.

Author Biographies
  1. Xuan Jiang, Yanbian University
    Department of Business Administration, School of Economics and Management
  2. Zhou Jiang, Macquarie University
    Faculty of Business and Economics
  3. Dong Soo Park, Yeungnam University
    School of Business Administration
References
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Published
2013-04-02
Issue
Vol. 41 No. 6 (2013)
Section
Articles
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