Key factors for knowledge management implementation

• Shih-Hsiung Luo

  National Taiwan University of Science and Technology

• Gwo-Guang Lee

  National Taiwan University of Science and Technology

Although ethical climate, trust, satisfaction, and commitment are related to knowledge management (KM), there are at present few studies in which the way ethical climate affects KM through trust, satisfaction, and commitment has been emphasized. Our aim was to fill this research gap by examining different ethical climates in this context. We found that principle-oriented climates of company rules and procedures (CRP) and laws and professional codes (LPC) affected KM positively and directly, the benevolence-oriented climate of team interest (TI) influenced KM positively but indirectly, and the effect of trust on commitment was indirect but fully mediated through satisfaction in TI and LPC. We used structural equation modeling for data analysis to map the relationships between KM practices and the key factors.

1. Shih-Hsiung Luo, National Taiwan University of Science and Technology
   Department of Information Management
2. Gwo-Guang Lee, National Taiwan University of Science and Technology
   Department of Information Management

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