An integrated process model of communication satisfaction and organizational outcomes
- Authors
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Ming-Ten Tsai
National Cheng-Kung University
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Shuang-Shii Chuang
National Cheng-Kung University
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Wei-Ping Hsieh
National Cheng-Kung University and Chia Nan University of Pharmacy and Science
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- Keywords:
- communication satisfaction, job performance, turnover intention
- Abstract
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The relationship of communication satisfaction to job performance and turnover intention among employees was examined. Most communication satisfaction research has been conducted in relation to job satisfaction. However, there is a growing interest in the relationships between communication satisfaction, job performance, and turnover intention. The population examined in this study were employed in the top 500 service industries in Taiwan. The sample consisted of 1,260 individuals. A total of 467 valid responses were collected for a usable response rate of 37.1%. The results suggest that employees’ perceptions of a high communication satisfaction are positively associated with their job performance, and negatively related to turnover intention.
- References
- Downloads
- Published
- 2009-07-01
- Issue
- Volume 37, 2009, Issue 6
- Section
- Articles
- License
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Author(s) agree that copyright of an article published in SBP Journal is transferred from the author(s) to the journal publisher (Scientific Journal Publishers Limited) upon publication.
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Social Behavior and Personality maintains an open editorial policy and may or may not endorse the conclusions made in its published articles. Neither the journal nor its publisher, editors or staff assume any responsibility for any material considered to be offensive or defamatory, or for obtaining any copyright permissions necessary for publication of articles.