Manager empathy and employee innovative behavior: The mediating role of guanxi

• Taotao Zhang

  School of Economics and Management, Xi’an University of Technology

• Jing Zhang

  Department of Digital Economy and Digital Technology, Shaanxi Youth Vocational College

• Tao Zhang

  School of Business, Gansu University of Political Science and Law

Although empathy is understood as a leadership trait, recognition of its worth in the operation of organizations is lacking. Our aim in this study was to examine the relationship between manager empathy and employee innovative behavior by introducing the mediating role of guanxi. Amos and SPSS were used to test the proposed model comprising data obtained from 275 employees and 112 of their managers in 10 Chinese companies. Results of structural equation modeling revealed that manager empathy was positively related to employee innovative behavior; moreover, guanxi played a partial mediating role in this relationship. In the context of guanxi culture in China, our findings provide new insights into how employee innovative behavior can be affected by manager empathy, and suggest that managers should improve their empathy skill and build positive guanxi with employees to enhance employees’ innovative behavior.

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